Employee Relations: Roles and Responsibilities

Although the various functions within Human Resources (HR) have evolved, Employee Relations (ER) remains somewhat ambiguous. ER professionals are tasked with administering operations, reporting on key performance indicators (KPIs), addressing grievances, enforcing policies, managing performance, handling internal communications, and promoting social events, among other responsibilities. This course aims to clarify the diverse activities associated with the employee relations function. Through comprehensive materials and resources, participants will enhance their understanding and engagement in the employee relations aspects of their organizations.

he course is structured into independent modules focusing on various aspects of the employee relations profession. Each module includes role-playing, group activities, and case studies to reinforce participants’ ability to apply their knowledge in real-world scenarios.

• Administrative skills
• Employee welfare
• HR operations
• Decision-making abilities
• Applying expertise and technology
• Initiating actions
• Following established procedures
• Achieving goals and objectives

By the end of the course, participants will be able to:

• Define employee relations as a function and outline its primary roles within human resources
• Manage employee records in compliance with local labor laws and regulations
• Utilize appropriate Key Performance Indicators (KPIs) to enhance attendance and reduce absenteeism
• Implement objective methods for measuring and improving employee morale
• Distinguish between employee dissatisfaction, complaints, and grievances, and determine when to classify an issue as a grievance and how to manage it effectively