The Certified Executive Assistant Program

Administrative assistants play a vital role within the office team, responsible for managing and coordinating daily business operations. With the evolution of communication technology, the skill set required for these assistants has diversified. Multitasking and the ability to handle multiple instructions simultaneously have become crucial. Additionally, excellent communication skills, a polished appearance, and strong interpersonal instincts are essential qualities. This course addresses these behavioral skills and emphasizes the effective and successful use of technology in accomplishing tasks

The course incorporates a combination of self-assessment tools, demonstrations of computer applications, concise presentations by the consultant, participant-led discussions on course-related topics, and the use of videos to enhance learning and real-life application

• Managing computer applications
• Effective time management
• Telephone, email, and office etiquette
• Enhancing writing skills
• Handling diversity in the workplace
• Indexing and archiving techniques
• Management of meetings and events

By the end of the course, participants will be able to:

• Define and implement the evolving responsibilities of executive assistants and administrators in response to contemporary challenges
• Leverage technology for increased efficiency and to maintain connectivity with the office and superiors
• Efficiently plan and organize workflow through effective filing, documenting, sorting, indexing, and retrieval of corporate documents
• Establish quality standards for a motivating office environment
• Enhance proficiency in the English language, encompassing vocabulary, spelling, grammar, and writing rules
• Identify and enhance the competencies needed to consistently provide value-added services