EFQM: Internal Assessor
This course is designed to equip participants with the skills and knowledge needed to conduct internal assessments using the EFQM Excellence Model and the RADAR assessment methodology.
- Course fee
- Contact us
- Duration
- 3 days
- Group rate
- Ask an advisor
Course overview
This course is designed to equip participants with the skills and knowledge needed to conduct internal assessments using the EFQM Excellence Model and the RADAR assessment methodology. It provides the tools and techniques necessary to establish and manage a self-assessment program within an organization. Participants will practice using a variety of assessment tools, ranging from basic self-assessments to a comprehensive award simulation. During the award simulation, participants will gain hands-on experience in conducting interviews to gather critical information and deliver desired outcomes. Additionally, they will learn to provide constructive feedback based on assessment results. By the end of the course, participants will be able to identify the most appropriate assessment tools for their organization and begin implementing them immediately.
Training methodology
The course employs a variety of interactive training and facilitation methods to maximize learning and ensure a high return on training investment. These include group assessments, scenario-based discussions, role-playing, and practical tools such as the Business Value Matrix. This matrix, which is thoroughly explained during the course, is used to prioritize improvement activities based on predefined criteria. The methodology is supported by official EFQM materials and practical exercises to ensure participants gain both theoretical and hands-on experience.
Target competencies
- Data analysis
- Team management and organization
- Time management
- Interviewing skills
- Writing and presentation skills
- Delivering constructive feedback
Course objectives
By the end of the course, participants will be able to:
- Understand EFQM's fundamental concepts, the Excellence Model, and RADAR assessment methodology.
- Apply various self-assessment tools and techniques based on the EFQM Excellence Model.
- Select and implement the most suitable tools for their organization.
- Conduct interviews and assessments effectively.
- Write clear and constructive feedback reports.
- Utilize RADAR to produce valuable performance analyses.
Course outline
- Elements of the EFQM Excellence Model
- Fundamental concepts of excellence
- Criteria structure: results and enablers
- Introduction to the RADAR concept
- Fundamentals of assessment using the model
- EFQM management document structure
- Overview of key information
- Identifying strategic themes with examples
- Empowering people and exploring real-world excellence journeys
- RADAR components: approach, deployment, assessment, and refinement
- Crafting relevant RADAR questions for enablers
- Understanding RADAR relevance, usability, and performance measures
- Formulating RADAR questions for results assessment
- Exploring the EFQM Excellence Matrix
- Scoring enablers and results with examples
- Lessons learned and workshop insights
- Purpose and planning of site visits
- Best practices for conducting interviews
- Using RADAR for enabler and result assessment
- Developing detailed feedback for enablers and results
- Crafting well-worded strengths and areas for improvement statements
- Examples of effective feedback
- Consensus scoring processes
- Scoring grids and examples for enablers and results
- Structuring a comprehensive feedback report
- Summarizing management insights and best practices for reporting
- Options for self-assessment
- Internal assessment processes
- Implementing and managing assessment approaches
Morning and evening classes are available. CompuBase Training Center, Abu Dhabi.
