Course overview
This course is designed to equip participants with the essential skills required to effectively manage contracts, including communication, negotiation, and conflict management. Participants will gain hands-on experience in key techniques necessary for excelling as contract managers or administrators. These include project management principles for contractor-executed projects and methods for evaluating contractor performance.
Training methodology
The course employs a combination of individual and group exercises to reinforce learning, along with case studies and participant-led presentations followed by discussions. Pre- and post-course assessments are conducted to evaluate participants’ progress.
Target competencies
- Contract management
- Project planning and execution
- Risk identification and mitigation
- Performance measurement and evaluation
- Communication and writing skills
- Negotiation techniques
Course objectives
By the end of the course, participants will be able to:
- Identify critical skills essential for contract professionals.
- Develop project plans to manage contracts and address deviations effectively.
- Assess key risks that may impact contracts and devise appropriate mitigation strategies.
- Establish criteria for monitoring contractor performance and define effective Key Performance Indicators (KPIs).
- Enhance communication skills, including written, verbal, and non-verbal methods, for contract management.
- Prepare for and conduct structured negotiations related to contracts.
Course outline
Contract Fundamentals
- Definition and purpose of contracts
- Understanding contract terms and scope of work
- Key stages of contracting
- Traits of an effective contract professional
2. Project Management Skills
- Work breakdown structure and resource estimation
- Activity relationships and network diagrams
- Critical path analysis and milestone charts
- Gantt chart development and resource allocation
- Project budgeting and status reporting
- Managing deviations in projects
3. Risk Management
- Identifying and evaluating contract-related risks
- Creating and maintaining a risk log
- Risk response planning
4. Performance Reporting
- Monitoring and evaluating contractor performance
- Setting and using Key Performance Indicators (KPIs)
- Benchmarking and target-setting strategies
5. Communication and Writing Skills
- Communication models and overcoming barriers
- Active listening and effective verbal/non-verbal communication
- Fundamentals of written communication and conflict management
6. Negotiation Skills
- Introduction to negotiation concepts and strategies
- Principles of negotiation:
- Separating people from problems
- Focusing on interests over positions
- Exploring options for mutual gain
- Applying objective criteria
- Structured negotiation approach:
- Planning negotiations
- Understanding Zone of Possible Agreement (ZOPA)
- Establishing Best Alternative to a Negotiated Agreement (BATNA)
- Executing effective negotiations