Managing the Collections and Credit Control Team
The structure, management, and positioning of a collections and credit control department significantly influence its impact on an organization, potentially transforming it into a key driver of profitability.
- Course fee
- Contact us
- Duration
- 5 days
- Group rate
- Ask an advisor
Course overview
The structure, management, and positioning of a collections and credit control department significantly influence its impact on an organization, potentially transforming it into a key driver of profitability. This course delves into the best practices for structuring the collections department, focusing on management techniques, key performance indicators, and process optimization. The result is improved management information, streamlined operations, and enhanced collector efficiency.
Training methodology
The course is built around real-world case studies, diagnostic tools, interactive exercises, and practical resources that participants can apply in their own organizations. It also provides an opportunity for participants to discuss specific challenges with an industry expert.
Target competencies
- Credit control expertise
- Team management and leadership
- Onboarding and recruitment in collections
- Change management
- Advanced collections management
Course objectives
By the end of the course, participants will be able to:
- Reposition the credit function to contribute to organizational profitability
- Develop and manage a high-performance collections or credit control department
- Identify the ideal role for each team member to maximize departmental efficiency
- Enhance the internal image of the collections department and its importance within the business
- Lead a credit control team that adapts effectively to change
Course outline
- Profit and Collections Fundamentals
- Shifting from a cost center to a profit center
- Maximizing profitability in the workplace
- Adapting to flexible business approaches
- Balancing Sales, Costs, and Prices
- Viewing collections as the final step of the sale
- Managing costs, prices, and profitability
- Identifying customer needs
- Repositioning Collections as a Profit Center
- Balancing customer portfolios
- Cost-effective methods for selling to existing customers
- Involving credit professionals early in the design phase
- Designing a Competitive Collections Environment
- Integrating the entire collections team
- Division Structure
- Planning and organizing your collections department
- Specialist Structure
- Structuring and managing a specialized collections team
- Reporting lines and Management Information Systems (MIS)
- Centralized Structure
- Structuring and managing a centralized collections team
- Reporting lines and MIS
- Managing Leadership Styles
- Adapting leadership styles for collections
- Peter Lesson management test
- Understanding Prof. Meredith Belbin’s team roles
- Ideal Team Players
- Selecting the right players for each department model
- Managing Fringe Units
- Managing teams outside the main collection unit
- Onboarding the Collections Team
- Establishing cost-saving processes from the start
- Best Practices in Credit-Related Human Resources
- Redesigning the employee specification
- Recruitment strategies for collections teams
- Optimizing the Collections Department Environment
- Creating the best physical environment for collections teams
- Managing Change
- Overcoming resistance to change
- Building support for change initiatives
- Effective communication during change
- Internal Communications
- Improving communication within the collections team
- Advanced Collections Management
- Capacity planning and forecasting
- Overview of advanced collector training, including exclusive call maps
- Creating a Learning Environment
- Establishing a culture of learning and continuous improvement
- Developing collectors through progressive learning programs
- Managing a Target-Driven Workplace
- Setting service level agreements (SLAs)
- Creating effective team dynamics and target setting
- Maintaining a zero-defects environment
Morning and evening classes are available. CompuBase Training Center, Abu Dhabi.
