Performance Management
Front-line managers play a pivotal role in any performance management system, which extends beyond merely setting objectives and conducting appraisals.
- Course fee
- Contact us
- Duration
- 3 days
- Group rate
- Ask an advisor
Course overview
Front-line managers play a pivotal role in any performance management system, which extends beyond merely setting objectives and conducting appraisals. This course offers an in-depth exploration of how to establish the right metrics to effectively manage employee performance, focusing on objective measures. It also covers the process of conducting impactful performance appraisal meetings and underscores the importance of coaching as a critical tool for enhancing employee performance.
Training methodology
The course blends theoretical knowledge with practical applications, requiring participants to engage in role-playing exercises for performance appraisal meetings and coaching sessions.
Target competencies
- Decision-making and initiating action
- Communication and presentation skills
- Analytical thinking
- Applying expertise and technology
- Adherence to instructions and procedures
- Planning and organizing
- Goal and objective achievement
Course objectives
By the end of the course, participants will be able to:
- Define performance management, its objectives, and key responsibilities
- Outline the main phases of the performance management cycle and manage each for optimal results
- Develop both tangible and intangible performance measures
- Create business-focused objectives, including SMART targets, measures, and Key Performance Indicators (KPIs)
- Define coaching and outline the five steps for conducting effective coaching sessions
- Conduct performance appraisal meetings with confidence and effectiveness
- Identify methods for rewarding and recognizing employees
Course outline
- Understanding performance management and its objectives
- The impact of poor performance on an organization
- Key terms and their applications
- Overview of the annual performance cycle
- Roles and responsibilities in performance management
- Shared management model
- Common mistakes in performance management
- Aligning vision, mission, and strategies with objectives
- The influence of critical success factors on performance
- Exploring the three types of performance criteria
- Defining key result areas and providing examples
- Understanding Key Performance Indicators (KPIs)
- Distinguishing between goals and objectives
- Setting objectives using the SMART method
- Measuring semi-tangible factors and competencies
- Identifying behavioral indicators and proficiency levels
- The importance of corporate values
- Defining the role of coaching in performance management
- Responsibilities of a coach
- Benefits of effective coaching
- Focus and purpose of coaching
- Essential coaching skills
- The five-step process for coaching to achieve optimal performance
- Role-play: Facilitating a coaching session
- Preparing for performance appraisals
- How to conduct effective appraisal meetings
- Starting the meeting on the right note
- Detailed discussion of the evaluation process
- Closing the meeting effectively
- Roles of managers and employees in appraisals
- Avoiding common appraisal errors
- Time management in performance management
- Recognizing and acknowledging good performance
- Strategies for recognizing and rewarding employees
- Techniques for diagnosing performance issues
- Identifying categories of performance problems and potential causes
- Distinguishing between system factors and individual factors
- Planning for performance improvement
Morning and evening classes are available. CompuBase Training Center, Abu Dhabi.
