The Perfect PA - For PAs & Executive Secretaries
In today's business landscape, executive assistants play a crucial and influential role, requiring them to establish a strong partnership with the senior management team.
- Course fee
- Contact us
- Duration
- 5 days
- Group rate
- Ask an advisor
Course overview
In today's business landscape, executive assistants play a crucial and influential role, requiring them to establish a strong partnership with the senior management team. This course aims to equip you with the essential competencies to effectively collaborate with your manager. Recognizing that your success directly impacts your manager's success, the course aims to enhance your existing skill set by incorporating additional competencies essential for excellence in your role
Training methodology
This course is designed to be extremely interactive, incorporating numerous group and individual role plays. Participants will be actively involved in practical group and individual activities, providing immediate opportunities to test and apply their learning. Additionally, various self-assessment tests will be employed to help participants uncover their hidden talents and identify areas for improvement
Target competencies
- Strategic foresight
- Emotional regulation
- Establishing and sustaining systems
- Building a professional image
- Interpersonal communication skills
- Stress management
- Service-oriented mindset
Course objectives
By the end of the course, participants will be able to:
- Offer comprehensive support to stakeholders to elevate business success
- Apply emotional intelligence to cultivate strong business relationships horizontally and vertically
- Utilize contemporary communication concepts and strategies to streamline workflow
- Leverage key management functions to establish and sustain diverse organizational systems for enhanced productivity
- Demonstrate professional competence in creativity, serving internal customers, and stress management
Course outline
- Perceptions versus reality
- The three essential traits of successful administrators: being dramatically and demonstrably different
- Competencies essential for success
- Qualities required to excel at work
- Identifying your specific role
- Exploring the essence of EI
- The theoretical framework
- Comprehending the four dimensions of EI:
- Self-awareness and role comprehension
- Self-management and accountability
- Awareness of organizational dynamics and workplace context
- Stakeholder management
- Appreciating the impact of stress and emotions on performance
- Application of EI in relationship building and navigating challenging scenarios
- Cultivating strong relationships with colleagues
- Navigating challenging personalities
- Enhancing self-confidence and assertiveness
- Conveying ideas persuasively and influencing others
- Proficient Business Writing:
- Crafting impactful emails
- Drafting effective meeting minutes
- Strategic Planning
- Establishing SMART Goals
- Developing a Personal Goal Setting Plan
- Efficient Organization
- Effective Delegation
- Prioritizing Task Management
- Guiding and Leading
- Comprehending Team Dynamics
- Conducting the Coaching Clinic
- Effective Control
- Implementing Useful Metrics
- Establishing and Sustaining Systems
- Instilling a Customer Service Culture in Your Office
- Emphasizing the Significance of Internal Customer Service
- Creating a Customer-Friendly Department
- Managing Visitor Interactions
- Decision-Making with Creativity Tools
- Defining Creativity
- Utilizing Creativity Tools for Generating Improvements
- Assessing Personal Creativity Profiles
- Stress Management
- Identifying Stress Causes
- Utilizing the Personal Stress Worksheet
- Implementing Preventive Measures for Time Management
Morning and evening classes are available. CompuBase Training Center, Abu Dhabi.
