Conflict Resolution and Adaptability
Many individuals view conflict as something to be avoided at any cost, leading them to withdraw from situations where they should be asserting control rather than stepping back from critical issues.
- Course fee
- Contact us
- Duration
- 3 days
- Group rate
- Ask an advisor
Course overview
Many individuals view conflict as something to be avoided at any cost, leading them to withdraw from situations where they should be asserting control rather than stepping back from critical issues. The reality is that conflict is an inherent aspect of life, and mastering the skill of resolving conflicts is essential for everyone.
This course aims to teach and apply techniques for utilizing assertiveness and adaptability skills to effectively handle and resolve conflicts, both in general and within the workplace. By doing so, you will enhance your team's performance and foster a work environment conducive to achieving goals.
Training methodology
The course employs a blend of interactive techniques, including team exercises, case studies, individual tasks, role plays (both rehearsed and impromptu), videos, and group feedback
Target competencies
- Attentive Listening
- Dealing with Rejections
- Guiding Others
- Problem-Solving
- Assertiveness
- Empathy towards Others
- Understanding Motivational Needs
- Adaptability
Course objectives
By the end of the course, participants will be able to:
- Recognize Causes and Effects of Conflicts
- Offer Diverse Conflict Resolution Strategies for Different Conflict Types
- Define and Oversee a Conflict Resolution Model
- Develop an Action Plan for Conflict Resolution
- Analyze and Elucidate the Influence of the Right Attitude on Adaptability and Conflict Resolution
Course outline
- Meanings and Categories
- Extent of Conflict
- General Conflicts
- Workplace Conflicts
- Understanding Conflict Triggers
- Dynamics of Conflict
- Impacts of Workplace Conflict
- Positive Consequences
- Adverse Outcomes
- Lifecycle of a Conflict
- Interrelation Between Conflict and Collaborative Work
- Interdependence/Task-Based Conflicts
- Conflicts Arising from Leadership
- Cultural-Based Conflicts
- Conflicts Related to Work Styles
- Personality Conflicts
- Common Causes of Conflict
- Identifying Conflict
- Manager as a Facilitator
- Skills in Conflict Management
- Determining the Right Timing for Resolution
- Addressing Staff Complaints
- Managing Conflicts Stemming from Angry Customers
- Resolving Conflicts with Superiors
- Addressing Group Conflicts
- Incorporating Ethical Leadership in Conflict Resolution
- Distinguishing Between Constructive and Destructive Conflicts
- Implementing Constructive Conflict Management Strategies
- Utilizing the Agreement Frame
- Understanding Conflict Handling Behavior
- Addressing Perception and Observation in Conflict
- Exploring the Psychology of Conflict Resolution
- An Overview of Anger Management Techniques
- Application of Mediation and Arbitration
- Incorporating Emotional Intelligence in Conflict Management
- Defining Adaptability
- Understanding Resistance to Change
- Distinguishing Controllable and Uncontrollable Influences
- Cultivating an Adaptive Mindset
- Recognizing Styles of Adaptability
- Theories of Adaptation and Conflict Management
- Guidance for Managers in Adapting to Change
Morning and evening classes are available. CompuBase Training Center, Abu Dhabi.
