Creative Problem Solving and Decision Making
In our daily lives, decisions range from simple choices like deciding what to eat when hungry to more complex issues such as prioritizing tasks at work or troubleshooting a failed process.
- Course fee
- Contact us
- Duration
- 3 days
- Group rate
- Ask an advisor
Course overview
In our daily lives, decisions range from simple choices like deciding what to eat when hungry to more complex issues such as prioritizing tasks at work or troubleshooting a failed process. These situations demand a rational approach to problem-solving. However, certain decisions, particularly those with significant implications for our lives or the lives of others, require critical thinking to ensure the absence of logical flaws. In some instances, problems may be so unique that they defy conventional and critical thinking, emphasizing the need for creative problem-solving skills
Training methodology
The course incorporates various interactive techniques, including concise presentations by both the consultant and participants, rehearsed and impromptu role plays, video clips with comprehensive debriefs, and individual and group feedback
Target competencies
- Attention to details
- Balanced decision-making
- Creativity
- Evaluating options
- Intuitive decision-making
- Practical and proactive thinking
- Situation analysis
- Problem-solving ability and anticipating potential problems
Course objectives
By the end of the course, participants will be able to:
- Build and enhance decision-making, critical thinking, and creative problem-solving skills
- Apply logical and creative approaches to problem-solving and decision-making
- Utilize traditional and creative tools to identify causes and generate solutions
- Employ creativity and lateral thinking as business tools
- Analyze and solve real problems encountered in the workplace
- Demonstrate and establish credibility with upper management
- Develop strategic approaches to problem-solving and decision-making
Course outline
- Understanding the concept of a 'problem'
- Exploring the definition of 'problem solving'
- Examining the definition of 'decision making'
- Incorporating creative problem solving and decision making
- Adopting a helicopter view for comprehensive understanding
- Conducting problem diagnosis
- Defining opportunities or problems
- Establishing the link between causes and symptoms
- Analyzing problem deviation
- Making the right decisions at the right time
- Defining the problem
- Crafting a concise problem statement
- Techniques for problem recognition
- Addressing six key questions for clarity
- Application of the rational approach, with a focus on Kepner & Tregoe's methodology
- Root cause analysis
- Creative problem solving and decision making
- The five-why process
- The cause and effect diagram
- The fishbone diagram
- Pareto analysis
- Effective decision making
- Why-Why and how-how analysis
- The how-how method
- Choice making
- The decision analysis worksheet
- The Kepner & Tregoe method for analyzing alternatives
- Use of the matrix
- The decision making matrix
- Definition of ‘consensus’
- The importance of thinking skills
- Mental structures of college students
- Stages in problem solving and decision making
- The human brain
- Understanding the two hemispheres of the brain
- Critical thinking
- Lateral thinking
- Mental blocks to creative thinking
- Brainstorming
- The six thinking hats
Morning and evening classes are available. CompuBase Training Center, Abu Dhabi.
