Effective Communication Skills
Effectively navigating high-pressure communication scenarios, overcoming interpersonal relationship challenges, and establishing enduring connections all hinge on your communication style and proficiency.
- Course fee
- Contact us
- Duration
- 3 days
- Group rate
- Ask an advisor
Course overview
Effectively navigating high-pressure communication scenarios, overcoming interpersonal relationship challenges, and establishing enduring connections all hinge on your communication style and proficiency. This course is designed to enhance your communication effectiveness by recognizing individuals' thinking patterns and preferred learning methods, enabling you to tailor your communication approach accordingly. Gaining insight into both your own communication methods and those of others contributes to the enhancement of business and personal relationships. Additionally, this course aims to refine your interaction skills, a crucial element for success in the workplace and overall endeavors
Training methodology
The workshop is crafted to be interactive and participatory. The course structure rests on four educational pillars: concept learning through presentations by the consultant, role-playing in group exercises, sharing experiences through roundtable discussions, and exposure to case studies and scenarios
Target competencies
- Verbal and non-verbal communication
- Establishing rapport
- Exerting influence
- Inspiring and persuading others
- Offering and receiving feedback
- Practicing assertiveness
Course objectives
By the end of the course, participants will be able to:
- Leverage advanced communication tools and skills for conveying diverse messages
- Recognize various personal listening styles, identifying and understanding their own
- Apply meta programs to enhance comprehension of individuals
- Explain and utilize the influence of body language
- Apply assertiveness skills across different situations
- Demonstrate the utilization of influence strategies for effective communication
Course outline
- Definition and characteristics of communication
- Dispelling myths surrounding communication
- Functions of communication
- The four laws governing communication
- Evolutionary aspects of communication
- Communication for achieving results
- Understanding the key elements of communication
- Addressing the element of noise in communication
- Mehrabian’s 55-38-7 rule in communication
- Overcoming communication anxiety and other obstacles
- Observing communication etiquette
- Common challenges in listening
- Guidelines for enhancing effective listening
- Techniques for effective listening and paraphrasing
- Differentiating between listening styles: active versus passive approaches
- Enhancing information recall rates through effective listening
- Assessment of personal listening profiles
- Understanding the internal filter system
- Exploring sensory input channels
- Analyzing the 6 layers of internal filter systems
- Identifying the 6 listening meta programs
- Strategies for overcoming the 6 filters during communication
- Preventing information loss
- Understanding the nuances of body language
- Components of non-verbal communication
- The significance of appearance in communication
- Utilizing colors for effective communication
- Assessing proficiency in body language
- Exploring thinking patterns through eye movement
- Establishing rapport through body language
- Comprehending assertiveness: definition and principles
- Elements of passive, assertive, and aggressive communication styles
- Assertiveness rights and responsibilities
- Engaging in activities to hone assertive behavior
- Effectively managing criticism with assertiveness
- Exploring the definition and attributes of influence
- Application of the 6 principles of persuasion
- Understanding bases and sources of power
- Managing challenging interactions through persuasive techniques
Morning and evening classes are available. CompuBase Training Center, Abu Dhabi.
