Course overview
Developing strong managerial and leadership skills is essential for driving personal and organizational success. This course is tailored to equip both new and seasoned managers with advanced skills that will enable them to deliver immediate value to their teams and organizations.
Training methodology
Participants will engage in individual and group debriefs to cultivate their leadership and management skills. The course incorporates case studies, participant presentations followed by group discussions, as well as videos and team exercises.
Target competencies
- Leadership
- Performance management
- Problem-solving
- Influencing others
- Change management
- Coaching
- Conflict resolution
Course objectives
By the end of the course, participants will be able to:
- Identify the key leadership and managerial skills necessary for boosting organizational productivity
- Implement effective coaching and appraisal methods
- Utilize problem-solving tools to address organizational challenges
- Resolve conflicts using win-win strategies
- Develop plans for managing change to achieve continuous improvement
- Create effective time management strategies
Course outline
Management and Leadership
- Distinguishing between management and leadership
- Exploring different leadership styles
- Understanding organizational behavior goals
- The impact of attitudes and personality on leadership
- Empowering followers: 10 key strategies
- Understanding maturity levels
- Identifying the 9 key motivators
Coaching and Appraising Performance
- Differentiating between coaching, training, and counseling
- The psychology of coaching
- Knowing when and why to coach
- Conducting effective coaching meetings
- Providing feedback, reviews, and appraisals
- Key elements of constructive feedback
- Preparing and scheduling performance appraisals
Problem Solving and Decision-Making Techniques
- Principles of effective problem solving
- Team-based problem-solving strategies
- Distinguishing between symptoms and root causes
- Utilizing problem-solving tools and techniques
- Facilitating effective group brainstorming sessions
- The role of the manager in decision making
- Applying the prioritization grid
Managing Conflict
- Identifying sources of conflict
- Understanding constructive vs. destructive conflict
- The impact of conflict on team performance
- Techniques for resolving and managing conflicts
- Exploring different conflict management styles
Managing Change
- Defining organizational change
- Understanding the dynamics of change
- Addressing contemporary issues related to change
- Planning and implementing change strategies
- Establishing transition structures
- Success factors for effective change management
- Overcoming resistance to change
- Communication strategies during periods of change
- Changing behaviors by shifting mindsets
Managing Time and Meetings
- Core principles of time management
- Setting and achieving goals
- Utilizing time management tools
- Prioritizing tasks and activities
- Applying the time management grid
- Enhancing meeting leadership skills