Quality/Organizational Excellence
Become a quality leader within your organization.
- Course fee
- Contact us
- Duration
- 5 days
- Group rate
- Ask an advisor
Course overview
Become a quality leader within your organization. The Certified Manager of Quality/Organizational Excellence (CMQ/OE) certification equips professionals to make effective quality-related decisions at all organizational levels. This course serves as both a refresher and preparation for the CMQ/OE certification exam. It reinforces existing knowledge, reintroduces practical applications that may not be used daily, explains the rationale behind these tools, and highlights sample questions for both multiple-choice and constructed responses. Participants will also receive comprehensive course materials and a copy of the CMQ/OE Handbook: Fourth Edition.
Training methodology
This course is intended for individuals planning to take the CMQ/OE certification exam and is not an introductory course. However, the content is covered in enough detail to help those with basic understanding of the concepts strengthen their knowledge. Each topic is presented in a clear, practical manner, focusing on how to apply the covered tools. Participants will have opportunities to practice these tools during the course, along with optional homework exercises. A detailed manual, designed for exam reference, will be provided, offering a review of the exam topics and sample exams.
Target competencies
- Quality Improvement and Management
- Problem Solving
- Organizational Leadership
- Team Building
- Strategy Development and Deployment
- Process Management
- Assessment and Metrics
- Training and Development
- Managing People and Processes
- Communication Skills
- Project Management
- Quality Systems and Models
Course objectives
By the end of the course, participants will be able to:
- Review the body of knowledge (BOK) in preparation for the ASQ CMQ/OE exam.
- Apply components of the BOK to better focus their preparation.
- Explain the key concepts of each BOK element through discussions.
- Refine their approach to the “constructed response” section of the exam.
- Practice with sample tests to assess their readiness.
Course outline
- Overview of the Body of Knowledge (BOK)
- Tips for effective test-taking
- Preparation strategies for the exam
- Leadership styles and approaches
- Team-building techniques
- Change management strategies
- Strategic planning models
- Business environment analysis
- Strategic plan implementation
- Organizational performance measurement
- Principles and theories of management
- Management styles and tools
- Human resource management
- Financial and risk management
- Effective communication
- Project management and documentation
- Quality systems and ISO standards
- Other quality methodologies and philosophies
- The seven classic quality tools
- Process mapping and analysis
- Innovation and creativity tools
- Lean tools and Theory of Constraints (TOC)
- Basic and statistical process analysis
- Process capability and qualitative assessment
- Customer identification and segmentation
- Understanding internal and external customers
- Voice of the customer and customer needs
- Customer satisfaction and loyalty
- Basic principles of customer service
- Supplier selection and communication
- Performance improvement and certification
- Supplier partnerships and alliances
- Training needs analysis and planning
- Designing and delivering training material
- Evaluating training effectiveness
Morning and evening classes are available. CompuBase Training Center, Abu Dhabi.
