Strategic Quality Management
This course offers a comprehensive blend of strategy and quality, equipping participants with the skills needed to design and implement strategic quality plans for their organizations.
- Course fee
- Contact us
- Duration
- 5 days
- Group rate
- Ask an advisor
Course overview
This course offers a comprehensive blend of strategy and quality, equipping participants with the skills needed to design and implement strategic quality plans for their organizations. Participants will explore the evolution of quality and strategy, gaining practical insights into their integration. The course guides participants through analyzing their organization's current state, identifying gaps, and forecasting future needs. It also delves into the strategic planning process, from initiation to selecting initiatives, and discusses the identification of quality key result areas. By the end of the course, participants will have the knowledge, tools, and confidence to create strategic quality plans and deployment frameworks for their departments.
Training methodology
The course employs workshops, case studies, and group discussions to facilitate a deeper understanding of strategic quality concepts and applications. Participants will engage in hands-on exercises to practice strategic planning, draft quality plans, and explore real-world applications through video demonstrations. Team presentations and collaborative activities will further reinforce their grasp of strategic planning and quality deployment processes.
Target competencies
- Strategic planning
- Quality management
- Operational planning and management
- Defining and utilizing KPIs
- Understanding quality frameworks and standards
Course objectives
By the end of the course, participants will be able to:
- Define the core concepts of quality and strategy, highlighting the main elements of strategic planning in quality.
- Analyze the current organizational environment to identify opportunities for drafting a strategic quality plan.
- Develop strategic goals for their quality departments.
- Translate strategic plans into actionable operational plans.
- Measure the success of quality strategies, derive Key Performance Indicators (KPIs), and create a balanced scorecard for the quality department.
Course outline
- Evolution and concepts of quality
- Product and service quality dimensions
- Components of a quality management system
- Core principles of strategic quality management
- Strategic deployment of quality frameworks and excellence models:
- European Foundation for Quality Management (EFQM)
- Dubai Quality Award / Sheikh Khalifa Excellence Award
- Strategic thinking vs. strategic planning for quality departments
- The strategic planning and control process
- Benefits and barriers of strategic management for quality professionals
- Tools for situation analysis in quality departments
- Stakeholder analysis in quality management
- Defining quality visions, missions, and statements
- Setting strategic goals for quality
- Identifying critical success factors and key result areas (KRAs)
- Defining core competencies and values
- Setting goals, objectives, and targets for quality divisions
- Financial vs. non-financial objectives in quality management
- Leveraging KRAs for achieving excellence
- Developing effective strategies for quality departments
- Examples of strategic goals and quality department strategies
- Expanding SWOT analysis for strategy development
- Using the "how-how" technique to identify quality-related initiatives
- Criteria for effective action plans
- Linking goals, strategies, budgets, and action plans
- Drafting comprehensive quality department plans
- Approaches to quality control and monitoring
- Creating KPIs using KRAs for process control
- Examples of quality KPIs and their applications
- Types of performance measures
- Developing quality dashboards
- Using a balanced scorecard for quality management
Morning and evening classes are available. CompuBase Training Center, Abu Dhabi.
