Administration and Office Management

In this course, you will acquire interdisciplinary best practices, enhancing your skills as a proficient business writer and adept communicator. The curriculum emphasizes the significance of delivering outstanding internal and external customer service and explores its impact. Additionally, the course provides a comprehensive examination of workplace stress, offering strategies to leverage stress to your advantage. Effective time management is another focal point, aiming to boost productivity and reduce stress levels. The course also covers the organization and facilitation of effective and professional meetings. Lastly, it delves into refining phone handling capabilities

This course incorporates interactive group and individual exercises, role plays, and discussions. Additionally, inter-group discussions are emphasized to facilitate the sharing of working experiences among participants

• self-development
• interpersonal communication
• business writing
• customer focus
• self-management
• time management
• meeting management
• telephone handling

By the end of the course, participants will be able to:

• Define and comprehend the responsibilities of the office manager and administrator
• Implement effective verbal and written communication strategies
• Cultivate a service-oriented attitude for internal and external customers
• Identify and address the main causes of stress, applying relevant techniques for control
• Apply time management techniques to enhance office productivity
• Effectively organize and conduct meetings
• Handle telephone calls in a proper and professional manner